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A key area of business today is our middle management sector. Middle managers are the “ears and eyes” of upper management because they are closer to day-to-day operations, customers and front-line employees. At the same time, they are far away enough from the front lines to allow them to keep in mind the “big picture.”

Middle managers also act as communicators for upper management, delivering information about organizational change initiatives and strategies to those in lower levels of the organization. The tone in which these messages are delivered can influence whether initiatives succeed or fail.

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